Background
A leading Japanese marine engine manufacturer, in the midst of a critical technology platform transition.
Challenge
Critical components could not be delivered on time. At the same time, the customer had to keep its legacy production running while rushing the new product line to market, against a backdrop of global chip shortages and logistics disruption that made an already tight delivery situation worse.
Norautron Solution
Norautron mobilised a dedicated task force within three hours, completed a full drawing review in 24 hours and delivered a technical solution in 48 hours. Rather than following the drawings blindly, our engineers studied the customer’s customised engine design, caught an error in their design notes and re-issued corrected drawings, getting the design right the first time. Drawing on our global sourcing network and three-region manufacturing footprint, we quickly identified and qualified multiple alternative components, enabling a smooth switch to second sources within 48 hours, all backed by our vertically integrated, one-stop service.
Achievement
The customer achieved 100% on-time delivery, zero production stoppages and zero penalties. Response and design turnaround times were cut by more than 70%, while procurement costs and field defect rates both declined significantly. What began as an emergency fix evolved into a long-term strategic partnership.